Step 1: put it in the basket

Each product is listed with the price you actually pay: VAT is in it, and so is delivery anywhere in the EU. Add as many as you need, in any quantity – they travel together and the courier hands over one consignment.

Unsure whether the tower heater will cope with your room, or whether the spin mop suits your floor? Tell us the room size or the floor type on the contact page and we will say so plainly, including when a product is not the right one.

Step 2: leave your details at the checkout

Name, street address, email and a phone number the courier can use, then choose how to pay: by card at the checkout, or in cash to the courier. There is no account to create. Choose cash and nothing at all is taken at that moment – the checkout ends with an order number, which also reaches you by email.

If your address is on an island or in a remote area served by a separate courier service, we write to you with any extra carriage before the parcel moves, and you can cancel at no cost.

Step 3: we ring, then dispatch

We call to confirm the order and agree a delivery day, then hand the parcel to the courier, normally within one to two working days. You get the courier’s name and a tracking reference by email on the day it goes. Transit times by country are on the delivery page. You can cancel for free at any point before the parcel leaves us.

Step 4: open, check, pay

When it arrives, open the box in front of the courier. If you chose cash on delivery, pay the confirmed amount then: count it out and keep the receipt. If it is the wrong product, or the box has clearly taken a knock, refuse it – the parcel goes back to us at our cost, and a cash order will have cost you nothing.

Afterwards

You have 14 days from delivery to change your mind, set out on returns and refunds. Every product is also covered by the legal guarantee described on guarantee and safety.

See the range