Contact

Ask us about a product

Not sure which one suits your rooms or your floors? Ask here, and a person answers. Questions about an order or a return come to the same place – to buy, use the basket.

Thanks, we have your enquiry

Expect an email within one working day, Monday to Friday.

Nothing has been ordered and nothing has been charged. When you are ready to buy, the basket and the checkout take about a minute.

Your name

Phone

Optional. Useful if your question is about a delivery already on its way.

Country

What is it about

Message

The size of the room you want to heat, your floor type, an order number – whatever helps us answer properly.

Your details are used only to reply and, if you order, to deliver. Privacy

What happens next

Your message reaches us and is answered by a person, usually the same working day.
If you are choosing between two, we say which one fits – or that neither does.
When you are ready, the basket and the checkout take about a minute.

Choose cash on delivery and nothing is charged before the courier hands you the box. The whole sequence is on how to order.

Email

support@tyrnix.com reaches the same people as the form and suits anything with a photo or an order number attached. Replies come on weekdays from 9:00 to 18:00 CET, usually by the next working day.

Postal address

FLOFUM, S.L.
Calle Parcerisa 13, Local 1
08014 Barcelona, Spain
CIF B75621250

This is the registered office, used for official post. Nothing can be collected there, and returns go to an address we give you by email.

We ask for money in two places only. The checkout on this site, if you pay by card, and the courier at your door, if you pay cash. Nobody from Tyrnix will ever ring or email to ask for a deposit, a transfer or card details, and a request like that is not from us.