Put what you want in the basket and leave your address at the checkout. We ring to agree the delivery day, and the parcel is dispatched within one to two working days.

By card at the checkout, or in cash to the courier, after you have seen the product.

Yes. The price shown includes VAT, and delivery within the EU is free. Business buyers who need VAT shown separately on the invoice can say so in the enquiry.

Prices are in euros. If you pay cash, the courier collects the equivalent in your local currency, and we confirm both figures when we ring, so you know the exact sum in advance.

Yes, at no cost, up to the moment the parcel leaves us. Once it is on its way, turning it away at the door costs nothing either.

To street addresses in every EU country, free. Some islands and remote districts use a separate courier service; if yours does, you are told before accepting, with any extra carriage shown. See the delivery page.

One to two working days to dispatch, then usually one to seven working days in transit, depending on the country.

Yes. Open the box with the courier there. If it is the wrong item or arrives damaged, hand it back; you owe nothing.

14 days from delivery to tell us you are cancelling, then 14 days to send it back. See returns and refunds.

The money goes back the way you paid it: to the card, or by bank transfer to the account you name if you paid cash. At the latest 14 days after we receive the product.

Three years of legal cover for lack of conformity, under the Spanish law that applies to our sales. See guarantee and safety.

It handles hard floors, tiles and low-pile rugs well. It is not designed for deep-pile carpet.

Wood, tile, marble, laminate and vinyl. Spray lightly on wooden floors rather than soaking them.

No, it works with water alone. Our note on steam cleaning covers where it works best and which surfaces to avoid.

The tower heater suits rooms up to about 20 m², the fireplace heater up to about 30 m². The comparison on the home page sets out the differences.

We advise against it. Use the tower heater’s timer or switch heaters off before sleeping; the safety points are on guarantee and safety.

Clothes hang inside a fabric cover while the base blows warm air through it. A timer of up to eight hours switches it off, and it folds flat for storage.